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April 2017
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boatingonthehudson.com
A family run business since 1967 MacDonald
Marine on beautiful Lake Mahopac, NY sells
top of the line Manitou Pontoon Boats.
These boats have won many awards for their
innovative style and technology.
Lansing, Michigan – Manitou Pontoon Boats is
delighted to announce that they are once again a
recipient of a Customer Satisfaction Index (CSI) Award
from the National Marine Manufacturers Association
(NMMA) for exceptional customer service. The 2017
Marine Industry CSI Award in the Pontoon Boats
category marks the 16th consecutive CSI awarded
to Manitou Pontoon Boats. This makes it every year
since the awards inception.
The NMMA, the nation’s leading boating trade
association, represents a wide range of businesses in
the marine industry. They recognize manufacturers
that actively monitor and measure customer
MacDonald Marine Features Top of
the Line Manitou Pontoon Boats
Manitou Pontoon Boat
satisfaction levels and then take actions to further
improve customer satisfaction. The CSI Awards only
recognize boating manufacturers that maintain an
independently measured standard of excellence of 90
percent or higher in customer satisfaction.
“Receiving the 16th consecutive award is an honor. We
have built pontoon boats for over 30 years now; we would
not be able to say that without happy customers. The CSI
program allows us to monitor our product satisfaction in
near real time which is invaluable to improvement” said
Scott VanWagenen, President of Manitou Boats.
Manitou understands that connecting with its customers
to identify their personal needs on their pontoon boats
is essential to providing them with the best customer
service experience possible. We use this information
to more accurately grade a customer’s opinion of their
new pontoon boat, and to improve customer satisfaction
moving forward.
Call Ken MacDonald at 845 628 2333 or go to their
website at
www.macdonaldmarineny.net